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What personal information do we collect?
Our email marketing list: When you become an Account Holder, or where you elect to sign up to our email marketing list, we may collect your name, email address, and email marketing preferences.
Personal Data and other information we collect automatically: When you use our Service or browse our Website, we may collect information about your usage of the Service and web browsing.
Personal Data uploaded and transferred to the Service by Account Holders: We collect Personal Data about persons (including Children) indirectly when Account Holders use the Service, such as when an Account Holder creates a Child Profile or Educator Portfolio, or uploads and transfers Content that contains Personal Data, or posts a comments or tags Content on the service that contains Personal Information of another person.
Statistical information: We may collect statistical information about your use of the Website and the Service to improve the features and overall user experience.
We may use various technologies to collect and store information when you use our Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons.
How do we use personal information?
To administer Accounts.
To analyse User behaviour (in respect of the Website) and Account Holder behaviour (in respect of the Service) for the purposes of improving, promoting, securing and monitoring the Service.
To respond to enquiries, feedback or complaints received from you.
To process payment for the Services by you and to help us to manage our accounts and administrative services.
To verify your identity.
For directly marketing to you (including by email, post, other means, or through functionality within the Service) with information about our Service, and subject to your preferences.
On an aggregated non-identifiable basis, to help Storypark understand and promote its market position.
Incidentally, where educators at Centres and their educational mentors, for their further professional development, may view some Content of an Account to which an Early Childhood Provider has lawful access for the purposes of assessing performance and compliance with professional obligations.
To protect our legal interests and fulfil our regulatory obligations.
For ensuring the trust and safety of any Child and Users of the Service.
How do we share personal information?
Storypark shares information with Service Providers who support us to provide our Services and operate our business. Specifically, we use:
Client relationship management services from Salesforce (https://www.salesforce.com/company/privacy/);
Payment processing services from PayPal (https://www.paypal.com/en/webapps/mpp/ua/privacy-full) and Stripe (https://stripe.com/nz/privacy);
Subscription management and billing from Chargebee; (https://www.chargebee.com/privacy/)
Cloud server hosting from Amazon Web Services (https://aws.amazon.com/privacy/) and Microsoft Azure (https://privacy.microsoft.com/en-gb/privacystatement);
Content delivery services from Sendgrid (https://www.twilio.com/legal/privacy), Transloadit (https://transloadit.com/legal/privacy/), Brightcove (https://www.brightcove.com/en/legal/services-privacy-policy/);
Marketing services from Mixmax (https://www.mixmax.com/legal/privacy-policy) autopilot and Autopilot (https://journeys.autopilotapp.com/legal/privacy-policy) and ShareThis (https://sharethis.com/privacy/);
IT services from Google Workspace (https://policies.google.com/privacy) and
Bookkeeping services from Xero (https://www.xero.com/nz/legal/privacy/);
Analytics services from Google (https://policies.google.com/privacy) and HotJar (https://www.hotjar.com/privacy/) and Facebook (https://www.facebook.com/about/privacy/) and Microsoft (https://privacy.microsoft.com/PrivacyStatement) and Linkedin (https://www.linkedin.com/legal/privacy-policy) and Intercom (https://www.intercom.com/legal/privacy) and Hubspot (https://legal.hubspot.com/privacy-policy).
Your choices with respect to your personal information.
When you visit the Storypark website, you have the option to accept or reject the non-essential cookies that we use.
When you provide your personal data to access our content or register for our events, you will have the ability to opt-in to our marketing information.
When you are receiving our marketing information, you have the ability to amend your personal data or “unsubscribe” from marketing e-mails;
Storypark provides push notifications for users of its mobile applications. These are on by default, for registered users, and can turned off in the application settings.
You can choose whether you accept cookies when you use the Storypark website and services. If you reject non-essential cookies, you may not receive website content that is relevant to your country, you may need to re-login to Storypark each time you return to use it, and some non-essential content may not appear as intended.
How to contact us:
For more information about this Policy, our privacy practices or to obtain access to or correction of your personal information or that of your minor child, please contact us at firstname.lastname@example.org.
l) “Early Childhood Provider” means, as the context dictates:
m) “Personal Data” means any information relating to an identified or identifiable individual. This includes, but is not limited to names, physical addresses, email address, IP addresses, behavioural data, location data (e.g. city, province/territory and country- please note we do not collect real time location information, such as GPS), and financial information.
n) “Primary Account Holder” means a Child’s parent or guardian or a person expressly authorised by the Child’s parent or guardian to administer and control a Child Profile.
o) “process” or “processing” means any operation or set of operations which is performed on Personal Data, such as collection, recording, organisation, structuring, storage, adaptation, use, disclosure, combination, restriction, or erasure.
p) “Service” or “Services” means the Application and the Website, collectively and separately and where the context permits includes any related services.
q) “Sensitive Data” means Personal Data relating to a person’s health, financial, , race or religion.
r) “User” or “you” means the person or organisation who uses the Application and/or the Website, whether as the holder of an Account or otherwise.
s) “Website” means the website at www.storypark.com, including parts or features of that website that can be used or accessed without requiring registration or logging into the Application.
If you have any questions or comments, or want to access, update, or correct the Personal Data we hold about you or your minor child, or have a privacy concern please write to us at:
The Privacy Officer
PO Box 27239
or by email to: email@example.com
Please provide sufficient detail about the information in question to help us locate it. For your protection, we may need you to verify your identify before allowing access to Personal Data. We will respond to any privacy request in compliance with the applicable Data Protection Law.
We may collect the following categories of Personal Data in in the following situations:
a) Personal Data you voluntarily provide to us: When you give us your Personal Data directly (whether face-to-face, by telephone, email, post, through social media or by communicating with us in any way), when we meet with an organisation wishing to do business with us and an individual from that organisation provides Personal Data about themselves, when you apply for a job with us, or when you sign up or register to become an Account Holder, or when you enter into a transaction with us you are voluntarily giving us the Personal Data that we collect.
b) Our email marketing list: When you become an Account Holder, or where you elect to sign up to our email marketing list, we may collect your name, email address, and email marketing preferences.
c) Personal Data and other information we collect automatically: When you use our Service or browse our Website, we may collect information about your usage and web browsing. We may collect Personal Data and other information as log files, or through cookies or other tracking technologies (see the “Cookies and tracking” below for more information), store it against the associated Account, and link it to the other Personal Data we hold about an Account.
d) Personal Data uploaded and transferred to the Service by Account Holders: We collect Personal Data about persons (including Children) indirectly when Account Holders use the Service, such as when an Account Holder:
e) Statistical information: We may collect statistical information about your use of the Website and the Service to improve the features and overall user experience. This may include statistical information such as pages accessed on the Website and the Service, search terms, links that are clicked on, Website and Service visit times, browsers and operating systems, IP address, and cookies.
a) to administer Accounts.
c) to analyse User behaviour (in respect of the Website) and Account Holder behaviour (in respect of the Service) for the purposes of:
d) to respond to enquiries, feedback or complaints received from you;
e) to perform authorised financial transactions with you and to help us to manage our accounts and administrative services;
f) to verify your identity;
g) for directly marketing to you (including by email, post, other means, or through functionality within the Service) with information about our Service, and subject to your preference settings;
h) on an aggregated non-identifiable basis, to:
i) incidentally, where educators at Centres and their educational mentors, for their further professional development, may view, some Content of an Account to which an Early Childhood Provider has lawful access for the purposes of assessing performance and compliance with professional obligations;
j) to protect our legal interests and fulfil our regulatory obligations, including any notification or reporting obligations and any access directions, imposed on us by any Government agency (if and to the extent necessary);
k) for helping ensure the trust and safety of any Child and Users of the Service;
l) for other additional uses which we have obtained consent from you; and
m) in other circumstances, provided we comply with applicable Data Protection Laws.
You agree that you will not share with Storypark any content, photos, videos or stories that include or have been created by children other than your own, without the permission of those children’s parents or guardians.
All those with whom we interact have the option to opt-out of receiving direct marketing communications from us. If you do not wish to continue to receive direct marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any commercial email communications that we might send you.
Please note that some features of the Service may involve us providing, through the functionality within the Service, recommendations or suggestions for goods, services or benefits that we offer.
We will retain your Personal Data for as long as the Account associated with you is active, and as long as necessary to fulfil the purpose(s) for which we collected it and to comply with applicable laws.
We take steps to regularly destroy Personal Data, however we may:
a) in some cases, retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and to comply with our trust and safety obligations. Personal Data retained for this purposes will be archived and stored in a secure manner after your Account has been closed, and will not be accessed unless required for any of these reasons; and
b) retain information in an aggregated, de-identified or otherwise anonymous form, such that there is no reliable way of identifying you or your minor child from the information.
We will not sell Personal Data to anyone.
We share Personal Data with third parties for limited purposes, such as to help us run our business and provide the Website and Service. Those third parties can be categorised as follows:
a) Account Holders: At the direction of an Account Holder (through the Service) Storypark shall disclose Content (which may contain Personal Data) to other Account Holders. For example:
b) Service providers: We share your Personal Data with our third party service providers, who help us provide and support our Service. For example:
We strive limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Data, and use your Personal Data only for the purposes that we give it to them.
c) Sale, merger, consolidation, liquidation, reorganisation, or acquisition: If Storypark or substantially all of its assets were acquired by a third party, Personal Data which we hold may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy).
d) Law Enforcement and Legal Obligations: We may disclose Personal Data to third parties without your consent for any of the following reasons: (i) to comply with any law, regulation or order of a court, administrative agency or government tribunal; (ii) to cooperate with Government investigations; (iii) to help prevent fraud or to enforce or protect the rights of Provider or its subsidiaries and to pursue available remedies or limit any damages that we may sustain; or (iv) where it is necessary to protect the rights, privacy, safety or property of an identifiable person or group.
e) Other Third Parties: We may disclose Personal Data to other third parties without your consent where required or permitted by law, including where: (i) the information is public as permitted by law; (ii) it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity; or (iii) it is necessary to identify an individual who is injured, ill or deceased, or (iv) due to an emergency that threatens the life, health or security of an individual.
Storypark’s head office is located in Wellington, New Zealand, so some limited information about adult individuals (including customers) is transferred and /or stored there.
The vast majority of Personal Data we handle is stored and hosted in Sydney, Australia. All Personal Data relating to Children on Storypark is hosted in Australia.
Some limited Personal Data may be provided to companies located in the USA who offer software as a service products that process content for inclusion on the Service (for example, conversion of images and videos to make them suitable for viewing online/ through a web browser). Some Personal Data of people who work in Centres is stored in our client relationship management tool, Salesforce, hosted in Tokyo, Japan. Those third parties located overseas are not permitted to (and are contractually obligated to not) access or use the Personal Data provided except for those limited purposes. We have agreements with such third parties that prevent them from using or disclosing to others the Personal Data we share with them, other than as is necessary to assist us.
While the information resides outside of the territory where you reside, it may be accessible to the local courts, law enforcement and national security authorities in a foreign jurisdiction.
We take reasonable steps to protect Personal Data, including through internal and external security, restricting access to Personal Data to those who have a need to know, maintaining technological products to help prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on factors including their security and privacy policies and practices.
Personal Data stored in our system is protected by administrative, electronic and procedural safeguards. We take reasonable precautions to protect Personal Data (and other content) from accidental loss and theft by storing it in secure data centres with off-site backups. Communication over the web between Account Holders and our servers are encrypted via industry-standard transport layer security (TLS). Please note email is not an encrypted means of communication.
The Service is protected by a secure and encrypted password that each Account Holder must choose themselves. Account Holders should never share their passwords. Storypark is not responsible for any loss of data or breach of privacy if an Account Holder shares their password with someone else. We protect your passwords before they are stored on our servers with a cryptographic hashing measure. This makes it incredibly difficult for anyone to determine your password in the unlikely event that a malicious party were to gain access to our servers.
Because internet transmissions cannot be guaranteed to be 100% secure and no security measures can provide absolute protection, you acknowledge and agree that you use the Service at your own risk.
In case of a security incident or any other breach of security safeguards, such as the loss of, unauthorised access to or unauthorised disclosure of Personal Data under Storypark’s control, we will respond in accordance with applicable Data Protection Laws.
You have the right to, subject to applicable laws and certain exceptions to your rights:
a) access and correct your Personal Data that is under our control at any time.
b) request the erasure of any or all of your Personal Data;
c) restrict or object to the processing of any or all of your Personal Data;
d) request the porting of any or all your Personal Data to another organisation;
e) withdraw any consent to processing that you have previously given in respect of any or all of your Personal Data;
f) opt out of the processing of your Personal Data for secondary marketing purposes without affecting your use of the Service; and
g) lodge a complaint regarding our data processing activities as they relate to your Personal Data with us or the supervisory authority in your country/state of residence.
We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you or your minor child. We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Please note that where we are not, or are no longer, in a position to identify you within the information we hold (including because of any de-identification techniques we may have employed), then your rights as described above shall not apply.
We will respond to any request made in respect of the above in accordance with the applicable Data Protection Laws where you are resident.
We will respond to any request made in respect of the above within thirty (30) calendar days of a request. In the event we are unable to respond within the initial 30 day period, and subject to applicable law, we will inform you of any delay and the reasons for such delay.).
If your Storypark Account terminates (for whatever reason), the Personal Data associated with it may no longer be accessible to you. Any Content you have posted from your Account may still be available to other Account Holders that the Content has been associated with. There may continue to be residual copies of such Content due to ongoing data back-up and archiving.
You acknowledge and agree that, in respect of other people’s Personal Data (including the Personal Data of Children) that you upload and transfer within the Service, you are acting as a joint data-controller along with Storypark in respect of such Personal Data.
By accessing and using the Service to upload and transfer other people’s Personal Data, you agree that you:
a) Comply with all Data Protection Laws: will comply with your obligations under all applicable Data Protection Laws;
b) Obtain consent: have obtained (or shall obtain) all consents necessary under Data Protection Laws, for Storypark to lawfully process the Personal Data through the Service as you direct, and that such consent is obtained from the correct person. If you are a Primary Account Holder, you must provide Explicit Consent to enable such information regarding a Child to be lawfully uploaded into the relevant Child Profile.
Storypark may, but shall not be required to, offer through the functionality of the Service a pop-up or embedded form to allow Account Holders to give their consent, retrospectively, to the processing of their Personal Data (or the Personal Data of a Child that they are the parent or guardian of)through the Service. However, you shall not rely on any such functionality, and it is your responsibility to ensure that you obtain consent from the appropriate person(s).
c) Withdrawn consent or objection to processing: must notify us (and remove the relevant Personal Data from the Service) without undue delay if any Account Holder fails to provide consent, withdraws their consent, or any part of their consent, or objects to any processing of Personal Data through the Service. This shall include any withdrawal of consent, or objection received by you from a Child to whom the Personal Data relates;
d) Accuracy of Personal Data: will make sure that you are frequently updating any Personal Data stored within your Account that relates to another person when requested to do so by that person;
e) Security breach: upon becoming aware of a Security Incident, or any other breach, or suspected breach, of your security safeguards, must notify us without undue delay and shall provide timely information relating to the security incident a sit becomes known or as is reasonably requested by us;
f) Sensitive data: if required by Data Protection Laws, will only upload or transfer Sensitive Data to the Service if Explicit Consent has been obtained from the Primary Account Holder;
g) Secure use of the Service: are responsible for your secure use of the Service, including securing your Account authentication credentials, protecting the security of Personal Data when in transit to and from the Service, taking any appropriate steps to securely encrypt or backup any Personal Data uploaded to the Service and ensuring that Personal Data is protected in a manner comparable to (or no less stringent than) the safeguards contained in the New Zealand Privacy Act 2020;
h) Evaluation of the Service: are responsible for reviewing the information made available by Storypark relating to data security and making an independent determination as to whether the Service meet your requirements and legal obligations under Data Protection Laws.